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Blue%20Ocean%20Contact%20Centers

A library of free resources provided on behalf of Blue%20Ocean%20Contact%20Centers.

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Exploring the Impact of COVID-19 on Customer Behavior
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Exploring the Impact of COVID-19 on Customer Behavior
The Pivot to 100% Remote Training in the Contact Center
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The Pivot to 100% Remote Training in the Contact Center
Validating Your Outsourced Customer Care Partnership: Is Your Incumbent 'Still the One'?
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Validating Your Outsourced Customer Care Partnership: Is Your...
From RFP to Go-Live: A Roadmap for Implementing Your Outsourced Customer Care Program
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From RFP to Go-Live: A Roadmap for Implementing Your...
Crisis Reveals Character: Launching an Outsourced Customer Care Program in a Pandemic
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Crisis Reveals Character: Launching an Outsourced Customer...
Rethinking the Outsourcer Selection Process in the New Normal
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Rethinking the Outsourcer Selection Process in the New Normal
What's Trending in Customer Service Right Now?
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What's Trending in Customer Service Right Now?
Redundancy: Preparing Customer Care for Crisis Situations
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Redundancy: Preparing Customer Care for Crisis Situations
Hitting the Brakes or Pedal to the Metal? Selecting an Outsourced Customer Care Partner When the World's on Fire
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Hitting the Brakes or Pedal to the Metal? Selecting an...
RFP Resources for Procuring an Outsourced Customer Care Solution
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RFP Resources for Procuring an Outsourced Customer Care...
Our 5 Favorite Customer Experience Articles Right Now
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Our 5 Favorite Customer Experience Articles Right Now
How to Determine Cultural Alignment in Your Outsourced Contact Center
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How to Determine Cultural Alignment in Your Outsourced...
Unraveling the Tangled Vines of Omnichannel Customer Care
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Unraveling the Tangled Vines of Omnichannel Customer Care
Blue Ocean's Most Popular Customer Service Blogs of 2019
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Blue Ocean's Most Popular Customer Service Blogs of 2019
Beyond Issue Resolution: Why It Makes Sense to Outsource Content Review to Your Contact Center Partner
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Beyond Issue Resolution: Why It Makes Sense to Outsource...
What's the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)
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What's the True Cost of Your In-House Contact Center? (And...
The Cost of In-House vs Outsourced Contact Centers: An Infographic
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The Cost of In-House vs Outsourced Contact Centers: An...
How to Shortlist Potential Contact Center Partners
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How to Shortlist Potential Contact Center Partners
How to Ease the Pain of Scaling Your Contact Center
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How to Ease the Pain of Scaling Your Contact Center
In-House vs Outsourced Customer Service: What's Right for Your Business?
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In-House vs Outsourced Customer Service: What's Right for...
The Wall is a Myth: Getting Closer to Your Customer Through Outsourcing
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The Wall is a Myth: Getting Closer to Your Customer Through...
What Happens to Customer Service When Unemployment Hits Historic Lows?
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What Happens to Customer Service When Unemployment Hits...
Keep Your Contact Center in North America Without Breaking the Bank
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Keep Your Contact Center in North America Without Breaking...
Oh, the Places You'll Go: The 4 Contact Center Location Considerations
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Oh, the Places You'll Go: The 4 Contact Center Location...
Before You Go to RFP, Get Friendly: A Guide to On-Site Contact Center Visits
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Before You Go to RFP, Get Friendly: A Guide to On-Site...
Up Where Expectations Soar: Customer Care in the Age of Entitlement
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Up Where Expectations Soar: Customer Care in the Age of...
How to Engage Gen Z in the Contact Center
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How to Engage Gen Z in the Contact Center
Empowering Your Team to Deliver Kick-Ass Customer Experience
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Empowering Your Team to Deliver Kick-Ass Customer Experience
Are You Using 1999 Metrics to Measure 2019 Customer Care?
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Are You Using 1999 Metrics to Measure 2019 Customer Care?
Which 2019 Consumer Trends Will Impact Your Customer Experience Strategy?
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Which 2019 Consumer Trends Will Impact Your Customer...
Deck the Halls 2018: Coping with Peak Season Holiday Spikes in the Contact Center
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Deck the Halls 2018: Coping with Peak Season Holiday Spikes...
Building the Contact Center SOW: The Framework for Success
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Building the Contact Center SOW: The Framework for Success
Are You Ready for the Future of Customer Service?
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Are You Ready for the Future of Customer Service?
The Fundamental Guide to the Contact Center RFP
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The Fundamental Guide to the Contact Center RFP
The 3 Hottest Trends Impacting Outsourced Customer Care
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The 3 Hottest Trends Impacting Outsourced Customer Care
Secrets to Incredible Customer Service with Paul R. Jones
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Secrets to Incredible Customer Service with Paul R. Jones
5 Most Critical Elements of a Successful Contact Center Launch
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5 Most Critical Elements of a Successful Contact Center Launch
4 Essential Resources to Read Before You Craft Your Contact Center RFP
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4 Essential Resources to Read Before You Craft Your Contact...
5 Insights About Sourcing and Developing Strategic Partnerships
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5 Insights About Sourcing and Developing Strategic...
Ready or Not: AI Customer Service Will Change Your Business and Brand
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Ready or Not: AI Customer Service Will Change Your Business...
Is Your Social Customer Service Already Stellar?
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Is Your Social Customer Service Already Stellar?
The State of Social Customer Support in 2018
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The State of Social Customer Support in 2018
Is It Time to Outsource? 5 Questions to Ask Yourself
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Is It Time to Outsource? 5 Questions to Ask Yourself
AI and Customer Care: The Future is Here
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AI and Customer Care: The Future is Here
Here's an Idea: Put Millennials' Needs First
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Here's an Idea: Put Millennials' Needs First
New Year, New Contact Center RFP? 10 Mistakes to Avoid
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New Year, New Contact Center RFP? 10 Mistakes to Avoid
What Your Outsourcer Should Tell You About Managing Contact Center Agents: A Client's Guide
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What Your Outsourcer Should Tell You About Managing Contact...
How to Turn Contact Center Workforce Management into Champions
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How to Turn Contact Center Workforce Management into Champions
From In-House to Outsourced: Best Practices for Contact Center Knowledge Transfer
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From In-House to Outsourced: Best Practices for Contact...
Why Your HR Team Will Love You for Outsourcing Your Customer Service
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Why Your HR Team Will Love You for Outsourcing Your Customer...
Which Comes First: The Contact Center Site Visit or the RFP?
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Which Comes First: The Contact Center Site Visit or the RFP?
What You Need to Know When Looking for a New Contact Center Outsourcer
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What You Need to Know When Looking for a New Contact Center...
5 Top Procurement Tips for Seeking an Outsourced Contact Center
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5 Top Procurement Tips for Seeking an Outsourced Contact...
What Your Outsourcer Should Tell You About Hiring Contact Center Agents: A Client's Guide
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What Your Outsourcer Should Tell You About Hiring Contact...
The Truth About Attrition in the Contact Center
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The Truth About Attrition in the Contact Center
The Evolution of Self-Serve Customer Service
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The Evolution of Self-Serve Customer Service
Chasing Unicorns: Is It Possible to Have a Strategic Partnership with Your Contact Center?
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Chasing Unicorns: Is It Possible to Have a Strategic...
Three Secrets to Implementing an Outsourced Customer Service Program
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Three Secrets to Implementing an Outsourced Customer Service...
5 Insights About Sourcing and Developing Strategic Partnerships
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5 Insights About Sourcing and Developing Strategic...
Weighing the Pros and Cons of Cross-Trained Contact Center Agents
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Weighing the Pros and Cons of Cross-Trained Contact Center...
Navigating Generational Differences in the Contact Center Workforce
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Navigating Generational Differences in the Contact Center...
Can You Train Contact Center Agents in Empathy?
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Can You Train Contact Center Agents in Empathy?
Is the Customer Really Always Right?
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Is the Customer Really Always Right?
How Does Customer Experience Impact Angry Customers?
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How Does Customer Experience Impact Angry Customers?
Customer Journey Mapping in the Contact Center
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Customer Journey Mapping in the Contact Center
Live Chat Best Practices
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Live Chat Best Practices
How to Get Actionable Insight From Your Contact Center Reporting
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How to Get Actionable Insight From Your Contact Center...
What's the State of Social Customer Care in 2016?
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What's the State of Social Customer Care in 2016?
51 New Contact Center RFP Questions
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51 New Contact Center RFP Questions
Are Your Bad Sleep Habits Ruining Your Contact Center Career?
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Are Your Bad Sleep Habits Ruining Your Contact Center Career?
Why Asking for Contact Center Pricing Shouldn't Be Your First Question
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Why Asking for Contact Center Pricing Shouldn't Be Your First...
Customer Experience Strategy: How to Measure the Immeasurable
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Customer Experience Strategy: How to Measure the Immeasurable
What HR Wishes WFM Knew About Call Center Employee Experience
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What HR Wishes WFM Knew About Call Center Employee Experience
Here's Why Most People Hate Calling Tech Support
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Here's Why Most People Hate Calling Tech Support
Drive Sales Results with an Outsourced Sales Support Solution
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Drive Sales Results with an Outsourced Sales Support Solution
'We Chose You. Now What' Navigating the First 90 Days with Your Contact Center Partner
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'We Chose You. Now What' Navigating the First 90 Days with...
Case Study: Sustaining Optimal Outbound Sales Support While Increasing Our Workforce by Over 50%
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Case Study: Sustaining Optimal Outbound Sales Support While...
The Three Most Important Questions to Ask About the Future of Customer Service
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The Three Most Important Questions to Ask About the Future of...
Did You Give Up On Your Resolutions Yet?
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Did You Give Up On Your Resolutions Yet?
So You Finally Chose a Contact Center Outsourcer
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So You Finally Chose a Contact Center Outsourcer
The 5 Hottest Contact Center Trends of 2015
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The 5 Hottest Contact Center Trends of 2015
Top 10 Mistakes to Avoid in Writing a Contact Center RFP
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Top 10 Mistakes to Avoid in Writing a Contact Center RFP
What High Quality Outbound Sales Reps Look Like
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What High Quality Outbound Sales Reps Look Like
What Your Workforce Management Team Wishes HR Knew
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What Your Workforce Management Team Wishes HR Knew
#TopTips to Improving Your Social Media Customer Service
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#TopTips to Improving Your Social Media Customer Service
Upgrade Your Contact Center RFP By Asking About Awards
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Upgrade Your Contact Center RFP By Asking About Awards
Contact Centers Give Your Customer Loyalty Program The Edge It Needs
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Contact Centers Give Your Customer Loyalty Program The Edge...
Blue Ocean Contact Center Agent Helps Change A Young Girl's Life
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Blue Ocean Contact Center Agent Helps Change A Young Girl's...
4 Ways to Preserve Customer Loyalty When Call Volume Spikes
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4 Ways to Preserve Customer Loyalty When Call Volume Spikes
The Economics of Nearshore Vs Offshore Contact Centers
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The Economics of Nearshore Vs Offshore Contact Centers
Which Customer Service Predictions Came True From 3 Years Ago?
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Which Customer Service Predictions Came True From 3 Years Ago?
Lifetime Customer Value: Measuring Customer Service Performance
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Lifetime Customer Value: Measuring Customer Service...
A Quick Guide to Comparing In-House Vs. Outsourced Contact Center Costs
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A Quick Guide to Comparing In-House Vs. Outsourced Contact...
The Phone Channel is Dead, Long Live the Phone Channel
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The Phone Channel is Dead, Long Live the Phone Channel
When to Pilot Your Outsourced Customer Support Program
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When to Pilot Your Outsourced Customer Support Program
Recruiting for Your Contact Center: Why Gamers Make Great Agents
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Recruiting for Your Contact Center: Why Gamers Make Great...
Deck the Halls: Two Key Tactics to Preparing Your Contact Center for the Holiday Spikes
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Deck the Halls: Two Key Tactics to Preparing Your Contact...
Can IVR Destroy The Customer Experience?
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Can IVR Destroy The Customer Experience?